RETURN AND EXCHANGE
We do our best to manage your order, however if you find any defective products or mistakes (quantity, missing, or different products), please contact us within 7 business days after receiving your order.
■ How to reach us: [email protected]
■ Refund: By points
■ Products that cannot be returned or exchanged:
・More than 7 business days have passed since the arrival.
・Campaign products, discount products, and products sold in OUTLET.
・Products that have been used more than 10%, products that have passed their expiry date.
(Opened and used items cannot be returned or exchanged for customers' convenience)
・Products or packages which seemed to be damaged by the customer.
・Returned without prior notice.
We will request you to cover the shipment fee of return or exchange if it is for personal reasons.
When returning it, you can hand it directly from person to person, such as by Takkyubin. (Mail service, ordinary mail not possible).