Shipping costs & Delivery time
Shipping costs will vary depending on the country and order amount. The value of the shipment is indicated on the order summary page.
A tracking number will be provided in your shipping confirmation email for you to track your purchase.
Please see our list of shipping costs by country below:
|Order under US$ 300||US$ 50|
|Order from US$ 300 and above||FREE|
ESTIMATED DELIVERY TIME FOR SOME COUNTRIES
United States: 10 days (depending on the State)
Canada: 3 days
Australia: 7 days
Indonesia: 12 days
Hawaii: 5 days
Malaysia: 4 days
Europe: 3 days
For other countries: click here
The number of days listed in the table shows the AVERAGE time required for EMS to deliver to the designated destination country or area.
This time does not include parcel preparation.
After ordering through our website, we will prepare your parcel and give it to the carrier within 2 business days.
RETURN AND EXCHANGE
We do our best to manage your order, however if you find any defective products or mistakes (quantity, missing, or different products), please contact us within 7 business days after receiving your order.
■ How to reach us: [email protected]
■ Refund: By points
■ Products that cannot be returned or exchanged:
・More than 7 business days have passed since the arrival.
・Campaign products, discount products, and products sold in OUTLET.
・Products that have been used more than 10%, products that have passed their expiry date.
(Opened and used items cannot be returned or exchanged for customers' convenience)
・Products or packages which seemed to be damaged by the customer.
・Returned without prior notice.
We will request you to cover the shipment fee of return or exchange if it is for personal reasons.
When returning it, you can hand it directly from person to person, such as by Takkyubin. (Mail service, ordinary mail not possible).