Terms and Conditions

marie rush-lash stands out for its extremely high standards when it comes to manufacturing safe eyelash extension products due to the sensitive nature of the eye region. Therefore we ask our dearest customers to have the necessary responsibility and knowledge when using our products as well as its applying methods. marie rush-lash does not take responsibility for the misusage of the products.

 

We only allow orders from customers under the following terms and conditions:

Fully licensed eyelash and nail professionals;

Legally registered salon;

marie rush-lash may change the products and its prices when necessary;

The picture may look slightly different than the actual products;

Please check the length and the curve of our eyelash extensions before placing your order;

 

Order Cancellations:

We accept order cancellations before product shipping (Japanese Business days before 3pm Japanese local time);

We do not accept the cancellation of orders due to sudden customer unavailability;

 

Returning and replacement of the products under the following conditions:

We make all the efforts in the maintenance and organization of our products, however if you receive any damaged or wrong items please contact us within 7 days after the product arrival;

When receiving a damaged or dirty product;

When receiving a wrong order or amount;  

Please contact [email protected]

Refunds:

We will refund the total amount by points;

 

The following will not be accepted:

If we are not contacted 7 days after the product arrival we will not be able to replace or send any missing products;

We do not accept product returns without prior contact from the customer;

Products sold through campaigns, sale, offers or previously informed faulty items;

Products used by the customer;

Products dirtied or damaged by the customer;

DISCONTINUED PRODUCTS: No Credits, Refunds or Exchanges allowed.